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Return & Refund Policy

Last updated: January 1, 2025

1. Return Policy Overview

At Aasanmarket, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 7 days of delivery, subject to the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition: unused, unwashed, and unworn
• The item must be in its original packaging with all tags and labels attached
• The return request must be made within 7 days of delivery
• You must provide proof of purchase (order number and receipt)
• Items marked as "Final Sale" or "Non-returnable" are not eligible for returns

3. Non-Returnable Items

The following items cannot be returned:

• Software licenses and digital products
• Opened or used consumable items
• Items with broken manufacturer seals
• Gift cards and promotional items
• Items damaged due to misuse, negligence, or normal wear and tear

4. How to Initiate a Return

To start a return, follow these steps:

• Email us at returns@Aasanmarket.com with your order number and reason for return
• Our team will review your request within 24-48 hours
• If approved, you will receive a return shipping label and instructions
• Pack the item securely and ship it to the provided address
• We will inspect the returned item upon receipt

5. Refund Process

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund
• If approved, the refund will be processed within 5-7 business days
• Refunds will be issued to the original payment method (JazzCash or EasyPaisa)
• Shipping costs are non-refundable unless the return is due to our error

6. Exchange Policy

We currently do not offer direct exchanges. If you need a different item or size:

• Return the original item following the return process above
• Place a new order for the desired item on our website
• Your refund will be processed once the return is received

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery with photos of the damage
• We will arrange a free return pickup and provide a full refund or replacement
• We cover all shipping costs for damaged/defective returns

8. Late or Missing Refunds

If you haven't received your refund:

• Check your JazzCash/EasyPaisa account for the refund
• Contact your payment provider as processing times may vary
• If the issue persists, contact us at returns@Aasanmarket.com

9. Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item is damaged or defective
• We sent the wrong item
• The return is due to our error

We recommend using a trackable shipping service for returns, as we cannot be held responsible for items lost in transit.

10. Contact Us

For any return or refund questions, please contact us:

• Email: returns@Aasanmarket.com
• Phone: +92-XXX-XXXXXXX
• Response time: 24-48 hours